Safety filter, pause and block
Chat and API messages go through an automatic safety check: sexual content, abuse or grooming involving minors, and requests for suicide or self-harm methods.
- Blocked message: it is not charged and does not count as a free message.
- Requests for suicide or self-harm methods, or stated intent: the message is blocked and gets no response, only the notice "Message blocked by the filter. Please use the platform responsibly."
- Conversation about suicide or self-harm without asking for methods: it gets a response, with no methods or details, pointing to CVV (188, Brazil).
- Pause: 3 blocked messages within 60 minutes, chat and API combined, pause sending for 25 minutes. Nothing is charged during the pause.
- Block: 3 occurrences involving minors within 24 hours block the account. A blocked account has all requests refused.
- The occurrence is recorded without the message text.
We may suspend or terminate your account or keys, without prior notice, in case of violation of these Terms, signs of fraud, risk to the security of the service or of third parties, or an order from an authority. In case of serious violation, credits and balance may be blocked, except as guaranteed by law.