How the refund amount is calculated
Plan or pass, up to 7 days from purchase
Applies to the payment that purchased the plan or the pass, within 7 days (right of withdrawal, art. 49 of the Brazilian Consumer Defense Code). The refund is the amount paid minus the quota used in the period, priced at the plan’s own rate: plan price divided by the monthly quota, or pass price divided by the pass quota. With no usage, the refund is full.
Plan after 7 days or after a renewal
Until the end of the paid period: amount paid, minus the payment processor fee, minus the greater of the value of the days started in the period and the value of the quota used. On the yearly plan, each day started is worth the monthly price divided by 30.
Pass after 7 days: no refund.
Top-up
Up to 7 days from payment: the refund is the paid balance not yet used, and the top-up bonus is removed. Free credit (initial, bonus and referral) counts as the last to be spent and is not refunded.
The plan is turned off at the request and does not renew.